i had something of a minor anxiety attack last week when one of my parabees suffered what seemed to be a catastrophic failure; fortunately for me, i'm just a couple of miles from bottleheadquarters, and shawn responded promptly to my emailed cry for help with a 'bring 'em over'. a couple of days later and they're back, sounding and looking better than ever, and for a painless tab. now the paraglows are getting the 10,000 hour checkup; i enthusiastically recommend the service! thanks so much, shawn, doc, and eileen.