20 and 14 are wired together with a piece of black wire, check to see that it's there.
14 and 12 are wired together with a piece of black wire, check to see that it's there.
You have inferred that 12 reads 0 Ohms. Since 12 is wired to 14 and 20, they should all read 0 ohms.
I think the wire between 12 and 14 is missing, or connected to different terminals.
-PB