Facebook is probably the worst way to contact.
In the instance of manual download issues, "them" is me. I need a way to find the order, either the name it was made under, or the order number. If you can't provide a some level of detail, I can't find your order.
Email works: replacementparts at bottlehead dot com
Or post a way of finding your order on this thread.
Leaving the office now. Will deal with this tomorrow.