I'm really very confused by your information. You are giving a voltage of 4.5-6.5V, which voltage are you reporting?
The manual says to measure terminals 7 and 20 to set bias. If those are measuring around 5V DC, you have a serious problem, but I don't know if that's what you mean?
If you have 4-6V at Kreg on one side, that can just mean that one 6C45PI isn't conducting.
Which wire in the amp did you find was broken? It could be that this caused a failure in the amp that we now need to diagnose.