I think I got it. I reflowed the solder joints on the relevant lugs. Seems like the 0.1 microF capacitor that connects through the lug 16 to pin 11 had a cold solder joint. It didn't originally but I must have created that poor connection when I removed the load resistor on that upper part of the lug - and somehow the heat was enough to effect the lower part of lug 16.
After reflowing/resoldering the capacitor on 16, I now have the correct voltage readings on both sides of the load resistor - and will take a second stab at connecting the B side of the C4S.
Phew. Thanks for stepping me through it and keeping my fingers crossed.