I think it's an issue with one of the components ( resistance, transistors etc).
It's not.
Who do I contact with component issues?
What component is bad? How do you know a component is bad? Which component do you want to replace?
If you want to get this working, you need to put the board back in and provide me the IA, IB, OA, and OB voltages. Noticed in my last post that I asked for these four voltages and you only measured one of them.
It would also be really helpful to see in focus photos of the front and back of the PC board. Most frequently with an issue like yours we find a soldering issue on the board or a component that isn't properly installed. The last time I saw a component randomly bad straight out of the box was in 1999 and the company who made/sold has long since gone out of business.