NEW WEBSITE COMING!

[Klots]

Hello! I have a problem logging in to BH-s main site. It says to me that "Entered credentials are wrong", but they are 100% correct. And when I press lost password link and then enter my e-mail address there, then it says that " There is no user registered with that e-mail address". And the email address is also 100% correct. So basically my account has disappeared? Does that affect my order which I made last week?

We did get your order. I think a few new orders and regsitrations did not carry over in the last host change but we copied all of those orders over from the old server beforehand and they are in the production queue. It is possible that you will need to re-register when you order next time.

Thanks Doc!

[murray]

I think some things must have been fixed since the most recent outage.
My issues with Firefox's saved passwords not working now appear to be resolved.
Good work guys!

[FS]

I am still having troubles with login in Chrome and Firefox. My go-to approach was to load the site and then read threads that came up since my last visit...that of course does not work at all anymore, not from home, not from work...I wish we could go back to the old forum, this new site has "improved" the fun away... loads of pictures are gone...I wonder if there was a test run on maybe a sub-category of the forum before making this jump into the empty pool... I sincerely wish that these bugs are going to be ironed out soon.... Good luck to us! Falko

[Doc B.]

Did you clear your cookies?

[FS]

Hi Doc,

Yes, I did that. For whatever reason, Chrome would not remember the password. It works for other sites, and Bottlehead is not flagged in the settings as a site where a password should not be stored.

Falko

[Doc B.]

That is strange as I am using Chrome but I am not having the same problem. I do have to hit the login button when I first go to the forum page, but my username and password are already loaded in their respective fields, and when I log in I can go right to my unread posts, no problem.

Is anyone else experiencing this issue, and has anyone who experienced it figured out what is causing it?

[galyons]

No issues with staying logged in on my Chrome/Android tablet.  Did have to re-log in when the new site was launched, but not since.

Cheers,
Geary

[Paul Joppa]

With Firefox, I never have to log in. But it still won't give me "unread posts since last visit" - I have to get all unread posts, and check the dates.

[Doc B.]

I would guess that unless we see some significant pattern here that the problems are most likely caused by some settings in the browser itself. The usual things to try might be in order - clearing cookies, clearing history, etc. Ccleaner can do a nice job of clearing up old cookies and history.

[murray]

With Firefox, I never have to log in. But it still won't give me "unread posts since last visit" - I have to get all unread posts, and check the dates.

Have you tried clicking "Mark All Messages Read" to reset the timestamps on all threads (since the site was upgraded)?  You may need to have a clean start.

Firefox displays the unread posts fine for me.  I have the following URL saved in a bookmark - it goes straight in:

          http://bottlehead.com/smf/index.php?action=unread

[Chris65]

I would guess that unless we see some significant pattern here that the problems are most likely caused by some settings in the browser itself.

Sorry Doc, but if there were no issues with the old site then the problems must be with the new site?
Done all the things mentioned & still the same problems of logging-in. Unread posts works sometimes & not at other times.

[Doc B.]

The site moved to a new server. That means there can be old IP addresses associated with some stuff in your browser. If your browser is still pointing to the old site for some functions it won't always find the new one. I'm sorry you guys are having trouble and I'm trying to help. If only three guys out of 2000 can't get the unread posts link to work, my hunch is that there is something in their browser settings that needs to be refreshed. You may need to clear cookies, clear history, reset passwords, or something else I don't know about to clear the old IPs. I have been able to get everything to work on my PC workstation with Chrome and my iPad with Safari. Eileen, PB and Josh all have full function too on PCs, Macs, iPhones and Androids. We have checked any thing we think might be pointing to the old site with Josh P. and all is coming up good. Any issue I have had on my own computers has been fixed by one of the three things I mentioned above, cookie, history or password updates.

One suggestion is that if your username and password are autofilling, try clearing the fields and typing them in manually and re-saving them. Also if you guys want to call I would be happy to offer suggestions, as it is not clear to me exactly what you have tried to correct the problems you are having. 206-451-4275, I should be in the office in about an hour.

[Gerry E.]

Have you tried clicking "Mark All Messages Read" to reset the timestamps on all threads (since the site was upgraded)?  You may need to have a clean start.

Thanks!  That worked for me (Windows 7, IE11).

Gerry

[2wo]

I have the same problem as Paul J. It did work for one day, maybe around the time of the host change. I will fiddle around with some of the suggestions...John 

[galyons]

I also had the  issues with the "Mark All Posts Read" and "Show unread posts since last visit.".  Logging out of the BH forum, closing my browser, reopening browser, logging back on to BH forum, then hit "Always Stay Logged On".
No more issues.  Doc is right that most of the issues are our own browsers cookies and cache.

Cheers,
Geary