Thanks for the quick reply.
I tried to reflow 11L from both sides. I then checked continuity all around 11L and 11L, including right on the lead to the capacitor (see picture) and I got a beep for continuity.
I can certainly keep trying to heat things (worry about damage if I do too much, you tell me otherwise!), but theoretically if I damaged the resistor, would that cause my issue?
Ken