Also you could end up with this situation if the zener diode on page 35 is missing or possibly if it's installed backwards it could blow on you, then you'd end up with high voltage on those heater terminals.
It would be worth inspecting that zener diode for damage (if it's blown, it should be pretty obviously cracked and there may be a burn mark on the board).
If this is what has happened, there is a workaround that's pretty easy, so you don't really have to worry about sourcing replacement parts.