I have not experienced that with any of my 2399s (or 5998s, which are identical).
I have run into a problem of my own. I was using a Bendix 6080WB and a Tungsram E80CC. E sound was perfect. Today, I received two G.E.C. 6AS7Gs I had been waiting for. The seller tested them at 102% and 104%, respectively. I pulled the 6080WB and inserted one of the G.E.C.s. The sound was very, very low and static-y. I let the tube warm up, but there was no improvement. So I pulled that tube and inserted the other G.E.C. Same problem. I figured I got a pair of bad tubes, so I decided to insert a 7236 I had and knew was good. To my surprise, I had the same problem: low, faint, scratchy sound. I pulled the 7236 and inserted a 2nd 7236. Same problem. Ten I swapped in the 6080WB I had been listening to. Still no improvement. I figured, "O.K., must be that the E80CC went bad." To I pulled it and inserted a spare E80CC. STILL NO IMPROVEMENT. WTF?!?!?
Anybody have any ideas what the problem could be? FWIW, the tubes are all glowing. I also hear sound in both channels, but both are low and scratchy. And last night everything sounded perfectly fine. What is going on?