If the voltages on the tube pins are within the normal range, then the tubes are working correctly and the problem is at either the input or the output.
With gain all the way down, listen very closely (headphones are easier to hear with if you have some; otherwise put your ear right at the speaker, in a quiet room if necessary). If both channels produce the same tiny level of hiss and hum, then the problem is probably at the input or gain control. If you can hear some left channel but the right is completely silent, then it is at the output or the output transformers.