Hum and no audio

[ryburdman]

I have checked both sides of both .47 uf caps it feels and looks solid not snapped but here are some close ups.

https://photos.app.goo.gl/uGH5pseHvAmEJkACA

[Paul Birkeland]

An optical illusion then. 

I'm not sure I have anything else to offer.  The signal tracing seemed to indicated that audio is making it through your Reduction, albeit with some channel imbalance, but your audio tests indicate just hum and no audio.  While we can do a flat rate repair for you, it seems equally likely that either your Reduction will work OK here or this will just be a matter of solder joints. 

Let us know how you would like to proceed.

-PB

[ryburdman]

What are we looking at for a repair fee?

[Paul Birkeland]

Since your kit is assembled with the stock parts and doesn't wildly deviate from the manual, you're good to go with the old $125 flat rate repair.  We can setup the order and UPS you a box and packing materials, then you are responsible for shipping the amp to us with those materials and paying for return shipping on the repaired kit back to you. 

[ryburdman]

Ok great, I am going to give it one more try to flow the joints, cross my fingers and see if that does it, if not I'll send it in.

[ryburdman]

One of the things I am trying is swapping the tubes to see if the problem follows them. As I do that I'm noticing the Left side (black) tube socket is really tight and tough to seat the tube. Could this be causing the issue?

[Paul Birkeland]

A tight socket is generally a very good thing.

[ryburdman]

Ok I give up, Ill send it in. What do I need to do to start that  process.

[Paul Birkeland]

You can call the office or e-mail [email protected].  Let Eileen know that we have chatted on the forum and I've sent you to her for the repair service and she'll get you taken care of.

-PB

[Paul Birkeland]

I got this kit on the bench today and it's impeccably built and perfectly functional right out of the box.